Yorkshire Housing Group and Heb Facilities Management Partnership

Client:
Yorkshire Housing Group

Heb Facilities Management, part of Heb Group, is a leader in providing comprehensive facilities management services, particularly in electrical testing, remedial works, and reactive repairs.

Yorkshire Housing Group (YHG) is a major housing provider in the UK, managing over 18,000 homes across Yorkshire. Ensuring the safety, reliability, and functionality of electrical systems in their properties is crucial for YHG to provide a safe and comfortable living environment for its residents.

Challenges

Yorkshire Housing Group faced several challenges that necessitated a detailed and reliable maintenance agreement:

  • Safety Standards Compliance: Ensuring all properties met current electrical safety standards and regulations.
  • Comprehensive Testing: Conducting thorough electrical testing and condition reporting across a large and diverse housing portfolio.
  • Prompt Remedial Works: Addressing identified issues through prompt and effective remedial works.
  • Rapid Response: Providing rapid response to electrical faults and emergencies to minimise disruption to residents.

Heb Facilities Management was chosen to deliver a comprehensive service package focusing on electrical testing, condition reports, remedial works, and reactive repairs. The agreement is designed to enhance the safety and operational efficiency of YHG's properties.

Electrical Testing & Condition Reports

  1. Comprehensive Testing: Regular electrical testing of all properties, including fixed wire testing, smoke, heat, and CO2 detection devices, and inspection of electrical installations.
  2. Detailed Condition Reports: Providing thorough condition reports detailing the state of electrical systems, identifying potential issues, and recommending necessary actions.
  3. Compliance Assurance: Ensuring all properties comply with the latest electrical safety standards, such as the IET Wiring Regulations (BS 7671).

Remedial Works

  1. Issue Identification: Utilising the condition reports to pinpoint specific areas requiring remedial action.
  2. Targeted Repairs: Implementing necessary repairs and upgrades to address identified issues, ensuring all electrical systems are safe and compliant.
  3. Preventive Measures: Taking preventive measures to mitigate future risks and enhance the longevity of electrical installations.

Reactive Repairs

  1. 24/7 Emergency Response: Establishing a rapid response team available 24/7 to handle urgent electrical issues, minimising downtime and inconvenience for residents.
  2. Efficient Fault Resolution: Swiftly diagnosing and repairing electrical faults to restore normal functionality and ensure resident safety.
  3. Resident Communication: Keeping residents informed about the nature of issues and expected resolution times to maintain transparency and trust.

Outcomes

The partnership between Heb Facilities Management and Yorkshire Housing Group yields significant benefits:

  • Enhanced Safety: Regular electrical testing and prompt remedial works ensure that all properties meet stringent safety standards, reducing the risk of electrical accidents.
  • Compliance: The detailed condition reports and adherence to safety regulations ensured that YHG's properties comply with all relevant electrical standards.
  • Operational Efficiency: The rapid response to electrical faults and efficient resolution of issues minimises disruption for residents and maintains high levels of tenant satisfaction.
  • Cost Savings: Preventive maintenance and timely repairs help avoid major electrical issues, resulting in long-term cost savings for YHG.

The electrical testing, condition reports, remedial works, and reactive repairs agreement between Heb Facilities Management and Yorkshire Housing Group exemplifies the importance of proactive and comprehensive facilities management in the housing sector. By ensuring the safety, reliability, and efficiency of electrical systems across its properties, YHG can provide a secure and comfortable living environment for its residents. This partnership not only enhances the operational capabilities of YHG but also sets a benchmark for best practices in electrical maintenance within the housing industry.