South Yorkshire Fire & Rescue and Heb Facilities Management Partnership

Client:
South Yorkshire Fire & Rescue

Heb Facilities Management, a division of Heb Group, is renowned for its comprehensive facilities management services, specialising in electrical and mechanical maintenance.

South Yorkshire Fire & Rescue (SYFR) is a critical emergency service provider in the UK, responsible for fire safety, rescue operations, and emergency response across South Yorkshire. Given the essential nature of their services, SYFR requires a dependable partner to ensure their facilities operate at peak efficiency and safety.

Challenges

SYFR faced several challenges that necessitated a robust maintenance and repairs agreement:

  • Continuous Operations: Ensuring all facilities, including fire stations and administrative buildings, remain fully operational 24/7.
  • Safety and Compliance: Maintaining high standards of safety and compliance with stringent regulations.
  • Minimising Downtime: Preventing any disruptions that could affect emergency response capabilities.
  • Diverse Maintenance Needs: Managing a wide range of maintenance needs across multiple sites, from electrical systems to mechanical infrastructure.

Solution

Heb Facilities Management was chosen to deliver a comprehensive electrical and mechanical maintenance and repair service to SYFR. The agreement was structured to address the unique requirements of emergency service facilities, focusing on reliability, efficiency, and safety.

Electrical Maintenance

  1. Preventive Maintenance: Regular inspections and servicing of electrical systems, including power distribution, lighting, and emergency systems to ensure they are always operational.
  2. Reactive Repairs: A dedicated rapid response team to handle electrical faults and breakdowns promptly, ensuring minimal disruption to emergency services.
  3. Compliance and Safety: Routine inspections to ensure all electrical installations meet regulatory standards and best practices.

Mechanical Maintenance

  1. HVAC Systems: Regular maintenance of heating, ventilation, and air conditioning systems to provide a comfortable and safe environment for SYFR personnel.
  2. Plumbing and Gas Systems: Maintenance and repairs of plumbing and gas systems to ensure reliable operation and safety.

Integrated Management System

  1. Centralised Reporting: Implementation of a centralised system for tracking and managing maintenance activities, providing SYFR with real-time updates and detailed reports.
  2. Planned Maintenance Schedule: Development of a planned maintenance schedule tailored to the specific needs of each SYFR facility, ensuring timely and proactive servicing.
  3. 24/7 Support: Establishment of a 24/7 helpline and emergency response system to address urgent maintenance issues promptly.

Outcomes

The partnership between Heb Facilities Management and SYFR has led to substantial improvements in facility maintenance and operational efficiency:

  • Enhanced Reliability: Proactive maintenance reduced the occurrence of equipment failures, ensuring SYFR facilities remained fully operational at all times.
  • Operational Efficiency: Efficient handling of maintenance and repairs minimised downtime and disruptions, allowing SYFR to maintain uninterrupted emergency services.
  • Cost-Effective Solutions: Preventive maintenance and timely repairs resulted in cost savings by avoiding major breakdowns and extending the lifespan of critical infrastructure.
  • Improved Safety Compliance: Regular maintenance inspections and compliance checks ensured that all SYFR facilities adhered to the highest safety standards, reducing risks for personnel and the public.

The electrical and mechanical maintenance and repairs agreement between Heb Facilities Management and South Yorkshire Fire & Rescue highlights the importance of specialised facilities management in supporting critical emergency services. By delivering reliable and efficient maintenance solutions, Heb Facilities Management ensures that SYFR can focus on their core mission of saving lives and protecting the community. This partnership exemplifies how targeted facilities management can significantly enhance the effectiveness and safety of essential public services.