Tailored cleaning solutions: How Heb Group customises services for every business
At Heb Group, we understand that every business has unique needs, and we are able to offer tailored cleaning solutions to meet those requirements.
We have built a reputation that is synonymous with quality and innovation.nWe are incredibly proud of our ability to offer our clients customised experiences, from school cleaning services to office cleaning services, no matter the scope we are able to deliver. It’s our customer-centric approach that has allowed us to develop and maintain a host of long-standing partnerships across different sectors.
Understanding client’s needs
Understanding client’s needs
Whether it be an office, an industrial facility, a stadium, or a school, every environment will require a different, personalised approach to achieve the best possible results. Our client’s requirements range based on location, size, and function, so when it comes to creating a bespoke plan, it certainly is not one size fits all.
For any business, its cleaning solution needs to prioritise customer and employee safety while also optimising operational efficiency. To best utilise this knowledge, we pride ourselves on taking the time to understand client’s service requirements and developing a detailed scope before contract commencement. This includes gaining an understanding of the facility’s purpose, target audience, challenges faced, and overall vision. For example, a shopping centre’s focus is to create an engaging and safe environment for customers, and our retail cleaning services can help to achieve this. It is this understanding that then allows us to create a custom scope, and later deliver exceptional cleaning services.
There are also external factors which influence a client’s needs. For example, seasonal events such as summer holidays may impact the requirements for school cleaning services, and we are able to create solutions appropriate for this.
Dedicated Contract Managers
One of the key advantages of partnering with Heb Group is access to our dedicated Contract Managers. Working closely with all our clients, our Contract Managers are instrumental in developing and maintaining close relationships and delivering outstanding cleaning solutions. Starting right from initial discussion or the tender process through to pre-mobilisation, our Contract Managers use their skills to identify client expectations, allowing for the creation of a detailed scope and specification.From contract commencement, our Contract Managers are then able to work collaboratively with clients to establish cleaning schedules. These schedules are completely personalised per client and detail both the frequency and locations at which cleaning will take place. Involvement does not stop there. Our professionals are on hand to continually assist with essential training, whilst also dealing with any concerns promptly. It is this close involvement that ensures high standards are consistently met and that processes are followed in line with client requests.
Handpicked cleaning teams
We apply a bespoke approach to everything we do, from industrial cleaning to event cleaning services, and team selection is no exception to this. Rather than assigning at random, we carefully handpick cleaning teams based on their skills, experience, and suitability for the specific requirements of each business. These cleaning teams are trained to deliver meticulous cleaning services while adhering to the company’s quality standards and industry best practices.
Contract amendments
Customisation is not possible without flexibility. We fully recognise the need to be agile to meet the changing needs of our clients. Contract amendments can address gaps, modify KPIs or SLAs, redefine responsibilities, or introduce new performance requirements. These personalised changes allow us to continually offer high levels of services while accurately meeting our client’s needs. These changes are always communicated clearly to allow for a seamless transition. Heb Group is committed to delivering exceptional results, tailored to the specific requirements of each client. If you are looking for bespoke facilities management services, contact us to learn more about how we can help you.
Learn more about our cleaning offering.